Returns & Exchanges

At PARFUM.AE, we want you to be completely satisfied with your fragrance experience, which is why we offer a 7-day return policy for unused and sealed products. If your scent isn't the perfect match, our streamlined process ensures a quick exchange or refund to keep you smelling your best.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team via email or WhatsApp within 7 days of receiving your order to request a Return Authorization.

• 2.
  Prepare the Package

  Ensure the perfume bottle is unused, in its original sealed packaging, and securely placed inside a shipping box to prevent damage during transit.

• 3.
  Schedule a Pickup

  Once approved, we will arrange for our courier partner to collect the item from your doorstep at a time that is convenient for you.

• 4.
  Quality Check & Refund

  After our experts verify the item's condition at our warehouse, we will process your refund or ship your preferred exchange fragrance within 3-5 business days.